Saturday, June 21, 2014
Today I learned that in lieu of money, Toyota donated efficiency to the Food Bank of NYC. Their experts cut wait times in a Harlem soup kitchen from 90 minutes to 18 minutes. In one Brooklyn warehouse, simply changing the size of boxes allowed workers to cut packing time from 3 minutes to just 11 seconds.
The article was in the New York Times
What's interesting is that the method Toyota uses - continuous improvement and measurement - was introduced to Japan by the Americans to help rebuild after WWII.
"After WWII, to help restore Japan, American occupation forces brought in American experts to help with the rebuilding of Japanese industry while The Civil Communications Section (CCS) developed a Management Training Program that taught statistical control methods as part of the overall material."
Maybe Toyota can fix the VA hospitals next.
Posted by Linda at Saturday, June 21, 2014